A study of drinking water quality of PDAM

-
One of problems faced by community dealing with water services provided by the State-owned Water Company (PDAM) is inadequacy of the services in fulfilling household needs. Customers often complain because this limited volume of water they can use for daily activities, such the research found in a service quality analysis of drinking water provided by PDAM.

The study on service quality may have its cornerstones on three main aspects: the quality, quantity, and continuity.  In case of drinking water quality at the observed location, one should relate it to the quality threshold under the Letter of Decree of the Minister of Health Affairs of the Republic of Indonesia, Kepmenkes RI, No.907/MENKES/SK/VII 2002, which has been applicable since July 28, 2002. In addition, there is also another technique of analysis to measure the water quality level by examining water debit, water pressure, and flow continuity.

However, to deal with PDAM’s vision and mission, service quality analysis is likely to have more acceptable results. Following the Letter of Decree of the Minister of Domestic Affairs of the Republic of Indonesia, Kepmendagri, No. 47/1999 effective as of May 31st, 1999, on the Manual of the Performance Evaluation of PDAM, this study performed the evaluation of financial, operational, and administrative aspects, as well as examine the water quality due to leaking water from leaked or damaged water pipes or accessories. Interview and field observation become the techniques of data collection. In particular, results from the field observation were compared with the ongoing standards.

Drinking water quality has fulfilled the needs of customers and met the standards required. However, from the quantity and continuity aspects, there were several cases that had not been properly provided by PDAM. The main problem was due to lacking water source. The study also found decrease in bacteriological quality due to the leaking water pipes or due to the damaged pipes. Whereas problems that prevented the customer service quality from achieving its goals included limited water billing service centers, poor socialization of the drinking water service, and the absence of customer communication forum.

Suggestions to PDAM are to make the best efforts in order to improve water source capacity, to respond more quickly to the leaking water due to damaged pipes, to provide an on-line billing service, and to optimize communication and socialization with the customers. On the other hand, the customers are also expected to support the development of the Drinking Water Facility System of PDAM. Finally, it is necessary for the Local Government to draft a Local Act on water source management in favor of the local people needs.

Popular posts from this blog

Healthcare Waste in the United States Healthcare System

-
How America will pay for healthcare is a subject on the mind of virtually every American today. As Congress determines who will pick up the tab for this important and growing expense, it is worthwhile to take a close look at the cost of healthcare itself. Are there areas where expenses can be cut without undermining the quality of care provided? How prevalent are misuse, overuse, and fraud? This paper tackles the tangled issue of healthcare waste and arrives at some interesting, and perhaps even surprising, conclusions: America’s healthcare system is, indeed, hemorrhaging billions of dollars, and the opportunities to slow the fiscal bleeding are substantial. To organize the evidence supporting claims for the magnitude of waste in the healthcare system,we first suggest a set of categories of waste. For each category, there is a simple definition, a brief description of the examples, and references that allow us to make a reasonable assessment of total annual waste for each category. Ca
Read more

International Forestry LawReducing Emissions from Deforestation and Forest Degradation (REDD) and decentralized forest management

-
Authors: Irawan, S.; Tacconi, L The implementation of a mechanism for Reducing Emissions from Deforestation and Forest Degradation (REDD - plus) will be affected by governance conditions within host countries. The top eight countries, which are responsible for 70 percent of the world's total annual deforestation, have implemented certain forms of decentralization in public administration and forest management. This paper analyzes implications of decentralized forest management for the implementation of REDD. Three possible options for the involvement of local governments in the implementation of REDD are: 1) the central government decides on a national reference level and devolves the implementation to local governments; 2) the central government decides on a national reference level and seeks expressions of interest from local governments to implement REDD in their administrative areas; and 3) the central and local governments decide on a national reference level jointly and loc
Read more